Refund policy
30-Day Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at aloralu2604@proton.me. Please note that returned items must be sent to the manufacturer for approval.
If your return is approved, we will send you a return shipping label along with instructions on how and where to send your package. Items returned without first requesting a return will not be accepted.
If you have any questions regarding returns, please contact us at aloralu2604@proton.me.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and work to resolve it as quickly as possible.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made products (such as special orders or personalized items)
- Used personal care items, for hygiene reasons (such as beauty or cleaning products)
We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have any questions about whether a specific item is eligible for return, please contact us.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get the item you want is to return the item you have. Once your return has been approved, you can place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
If approved, a partial or full refund may be issued depending on the condition of the returned product. The refund will be processed to your original payment method within 10 business days.
Please remember that it may take additional time for your bank or credit card issuer to process and post the refund.
If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at aloralu2604@proton.me
